At SIMPLICITY ESSENS LLC, we strive to provide our customers with fast and reliable shipping. Below is our shipping policy to ensure you have a smooth and transparent experience when purchasing from our website, SIMPLICITYESSENS.COM.
1. Processing Time
- All orders are processed within 1–3 business days from the time of purchase.
- Orders placed after 5 PM (PST) or on weekends and holidays will be processed the following business day.
- You will receive an order confirmation email after your purchase and a shipping notification email once your order has shipped.
2. Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and the size/weight of the items in your order. You will be able to view the shipping cost before completing your purchase.
- Domestic Shipping (United States): We offer a variety of shipping options, including standard, expedited, and express shipping.
- Standard Shipping: Estimated delivery time of 5–7 business days.
- Expedited Shipping: Estimated delivery time of 2–3 business days.
- Express Shipping: Estimated delivery time of 1–2 business days.
- International Shipping: We currently offer international shipping to select countries. Shipping times and rates vary based on the destination.
3. Shipping Carriers
We use trusted shipping carriers to deliver your orders:
- USPS
- UPS
- FedEx
Shipping carrier choices will depend on the shipping option selected at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier’s website using the provided tracking number.
5. Shipping Delays
While we strive to ship all orders on time, delays can occur due to factors such as high order volume, inclement weather, or issues with the shipping carrier. We will notify you as soon as possible if there are any delays or issues with your shipment.
6. Shipping Restrictions
- We currently ship to US addresses and select international locations. If we do not ship to your country, please contact us to inquire about potential shipping options.
- We do not ship to P.O. Boxes for certain shipping methods due to carrier restrictions.
7. Incorrect Address
Please double-check your shipping address when placing your order. We are not responsible for any lost packages due to incorrect or incomplete address information. If there is an error in your shipping address, please contact us immediately at SALES@SIMPLICITYESSENS.COM.
8. International Customs Duties and Taxes
For international orders, customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.
9. Damaged or Lost Packages
In the unlikely event that your package is lost or damaged in transit, please contact us at SALES@SIMPLICITYESSENS.COM within 7 days of receiving the tracking information or delivery notification. We will work with the shipping carrier to resolve the issue.
10. Contact Us
If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at:
SIMPLICITY ESSENS LLC
6201 W Olive Ave Apt 3133
Glendale, AZ 85302
Phone: 412-550-8895
Email: SALES@SIMPLICITYESSENS.COM